FAQ
Inside the Mandy Saab Experience
Frequently Asked Questions
Each Mandy Saab piece is crafted with intention, precision, and care.
Below you’ll find answers to common questions regarding our designs, orders, and services.
For any additional inquiries, our team remains at your disposal.
Our patented magnetic system uses strong, lightweight magnets embedded in the shoe structure. Simply align the magnetic components and they snap securely into place. The magnets are designed to hold firmly during wear while being easy to adjust when needed.
We provide a detailed sizing guide on each product page. We recommend measuring your foot and comparing it to our size chart. If you're between sizes, we suggest sizing up for the most comfortable fit. All our shoes are handcrafted and may have slight variations.
We offer free standard shipping on orders over $200. Standard shipping takes 5-7 business days, while express shipping (2-3 business days) is available for an additional fee. International shipping is available to select countries.
Clean the leather with a soft, damp cloth. Avoid harsh chemicals. Store magnetic components separately when not in use. Keep magnets away from electronic devices and credit cards. Regular leather conditioning is recommended every 2-3 months.
Yes, our magnetic components are completely safe for everyday wear. They are securely embedded and designed to stay in place. However, if you have a pacemaker or other medical device that may be affected by magnets, please consult your doctor before wearing.
Yes! We offer a range of magnetic straps, embellishments, and accessories that are compatible with our shoes. These can be purchased separately to expand your styling options.
Yes, luxury gift wrapping is available for $15 per item. This includes our signature box, tissue paper, and a personalized note card.
Questions About Your Order? Experience?
Our team is available to assist you with any questions regarding our collections, orders, or bespoke services.